Balanced Scorecard is an operational-strategic management model that enables the development, implementation and control of the application of a strategy within an organization. The present work introduces the development of the model in the Department of Pediatrics of the Rancagua Regional Hospital and its assessment after 4 years of its full application. It is possible to demonstrate that such methodology, clearly recommended among private corporations, may be successfully applied in the clinical department of a public hospital. The implementation of the model meant that all the health care team in the department internalized the management and committed to it, attaining the proposed goals participatively throughout the assessment period.
Leiva, H., & Flamm, M. (2007). Balanced scorecard (bsc) at the department of pediatrics of the Rancagua Regional Hospital. Revista Chilena De Salud Pública, 11(3), p. 142–149. Retrieved from https://revistateoria.uchile.cl/index.php/RCSP/article/view/2295
